Contact Us
Contact Us
FAQ
WEIPU Connector

Address:
4th Floor, No.153, Jiang Chang 3rd Road
Shanghai, China, 200436

Tel: +86-21-56631111

Fax: +86-21-62119778

Website: https://www.weipuconnector.com

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What certification we have ?

Our connectors are controlled according to EN61984 / EN60309 and RoHS certified. UL and CSA certification are available for some series as well.
As an ISO 9001 certified factory, we have a team of experienced R&D professionals, a fully equipped in-house lab. We guarantee a fast and comprehensive support and offer you short design-in processes.

For more details, please contact us.
If you have specific request for some certain certificates, we are willing to check the possibility as well.

How to choose the right product?

To check and suggest the suitable products for you, there are below information need to be collected:
- the number of contacts/pins
- working ampere and voltage for each pin
- IP rating
- cable OD
- shell preference (metal or plastic)
- other requirement

You can also leave us messages, our team will assist you to find the best fit for your application.

How to order samples?

To make sure the selected products are suitable for your application, it is always better to test samples before massive purchase. Since most of our products don’t have MOQ, samples can be purchased with any quantity. There are free sample options for some product series, please contact our sales team for more information.

How to order products?

Please contact our sales team directly for order operation. Our team will assist you with all purchase process.

How to pay?

Both T/T and PayPal are accepted at the moment. Our bank information will be listed on the proforma invoice. We also accept payment via PayPal directly, which can be operated with credit card as well.

For those who has PayPal account, you can transfer directly to our account, and those who doesn’t, we will create and send you a payment link, then you can follow the instructions to pay.

What is the lead time for products?

Regular lead time:
- formal order: 3-4 weeks
- sample order: 1-2 weeks
It might also be shortened based on our stock status, or extended during special holiday seasons.
We will always try to deliver as fast as we can.

Tips: Chinese New Year is a very special holiday in China, which may lead up to 3 months unusual production, the lead time will be longer than usual during this time of the year. We recommend you to place the orders or make purchase plans in advance, so to avoid the possible delay.

Options for shipment

We have a long history working with DHL, FEDEX, UPS and TNT and have got very competitive contract price with them. There will be an extra special offer for over 20KGs.
Please check with our team if you need more information.
Air/Sea forwarding service is also available upon request.

Our most common Incoterms are EXW or C&F.
If you request other terms, please check with our sales team.

Quality, Return and Change problem

We guarantee no less than 500 times mating cycle of our products.
For technical problem or any other problem occurs during usage, please contact our team for further investigation. We will assist you till the problem has been solved.
If the quality problem is caused by our own products, the replacement will be offered on our own expense.

Non quality problem returning is not acceptable.
Please make sure you have double checked the part number with us and ordered the right product.

Can IP68 rated products be used underwater continuously?

We tested the IP68 rating connectors under 10M water for 1 week in our own lab.
Further tests should be arranged if there are some special requirements for the application, like the products will be used underwater for a long time, or there are any special composition/material involves during usage, etc.

PCB tail and Shielding related

Most of our connectors can be customized into PCB tail.
We can also customize based on existing connector for shielding purpose.

Moreover, with our experienced and professional R&D team, we are happy to co-design and customize according to your specific requirement.
Please contact our team for more information.